Delivery Dates

To give you some guidance as to when you can expect delivery, online orders received by 3 pm Monday - Thursday can normally be delivered within 3 working days. While orders placed on a Friday AM are normally delivered from the following Tuesday. Please ensure that you provide a contact telephone number when placing an order so that we can confirm the delivery. Please be sure to advise us of any height, width or weight restrictions that may apply to the approach of your property. During busy periods delivery times may be extended slightly.

Delivery Area

Prices quoted include delivery throughout most of England. Deliveries further a field will attract a surcharge. We are confident we can deliver to most addresses.

Delivery Criteria

To ensure a successful delivery we prefer our customers to be on site the day of their delivery to direct our drivers. We are however, happy to deliver without you being present, as long as you give us detailed instructions on where your order should be placed. However, we do not accept any liability for theft or damage of items delivered and it will be at the driver's discretion whether he deems it safe to deliver where you have requested.

1. General

In these conditions of sale:

• The company means Ransley Pro Grow
• Correspondence address: Mardan, Kingsford Street, Mersham, Ashford, Kent TN256PF
• The customer means any person contracting with the company for the supply of products or services
• Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly

These conditions may only be modified by a variation in writing signed on behalf of the company by a Director.

Submission of a purchase order online will be taken as agreement to these conditions of sale.

2. Supply of Products

Products are sold under the express understanding that: contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

The company require any complaint to be made in writing by the customer within 48 hours of collection or delivery.

If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has be logged. A refund will then be made for the original purchase price.

All prices quoted by the company for the sale of turf and other products include the cost of delivery unless otherwise stated.

Customers are required to pay by credit card/debit card at the time of ordering. Prices quoted are all-inclusive & delivered unless otherwise stated.

Account Customers

• Payment is due strictly 30 days from invoice.
• The company reserves the right to charge interest on overdue accounts.
• Goods will remain the property of Ransley Pro Grow until paid for in full.

Delivery

The company will make every effort to deliver on the agreed date, but if for any reason the company is unable to deliver then there will be no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the delivery vehicles to the place of delivery.

The company will not accept any liability for damages to property caused during delivery.

If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. It is the customers responsibility to inform the company if there may be an access problem.

The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order.

This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. A list of likely problems are also enclosed on the e-mail confirmation.

The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.

4. Cancellation/Returns Policy

1. The customer has the right to cancel any product or services except perishable goods which are listed in sub point 4 below. Any cancellation must be made within 14 days from the date of receipt of goods, in accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Any complaints must be made by email or letter within 48 hours of receipt of goods.

2. Cancellations are not accepted by telephone and must be by one of the following methods:

• a. Electronic Mail to ransleyprogrow@gmail.com
• b. Letter to Ransley Pro Grow, Mardan, Kingsford Street, Mersham, Ashford, Kent TN256PF. Letters will be have been deemed to be received two working days following the postmark date.

3. Customers are required to return the goods, at their own expense, to an address specified by Ransley Pro Grow, alternatively we can arrange collection / return of the goods and deduct the cost from the refund due.

4. Perishable goods are Turf and other living products. All other goods are non-perishable.

5. Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.

5. Order Amendments

Any order amendments must be made before goods are dispatched, dispatch may be up to two working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email, this will be needed in any further correspondence or dispute. We are unable to amend orders after dispatch.

6. Company's Premises

• The customer will at all times be responsible for the security and insurance of their equipment.
• The customer will comply with all requirements of Health & Safety Legislation.
• The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.

7. Working Days

Working days are Monday, Tuesday, Wednesday, Thursday, Friday. Saturday and Sunday are not working days.

These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.

This policy does not affect your statutory rights.

Ransley Pro Grow is committed to protecting your privacy. We collect and use your personal data only as necessary to process your orders and provide our services.

Information We Collect

• Name and contact details
• Delivery address
• Order history
• Payment information (processed securely)

How We Use Your Information

• To process and deliver your orders
• To communicate with you about your orders
• To send marketing communications (with your consent)
• To improve our products and services

We do not sell or share your personal information with third parties except as necessary to provide our services (e.g., delivery partners).