1. Delivery Area

Ransley Pro Grow delivers to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not ship internationally.

Some products have specific delivery restrictions based on your location:

• Bulk bag delivery is available nationwide across the UK.
• Loose loads (turf, topsoil, compost, bark, and other bulk materials delivered loose) are only available for local delivery within the Kent area.
• Small items (fertilisers, grass seed, weed killers, and other packaged products) are delivered nationwide via courier.

2. Delivery Methods

We offer the following delivery methods depending on the product type:

• Standard delivery: For small packaged items shipped via courier nationwide. Delivery is typically within 3 working days.
• Combined postage: Available for qualifying small items. Multiple small items can be shipped together at a reduced postage rate.
• Bulk bag delivery: For bulk materials supplied in 1-tonne bulk bags, delivered on a pallet via a tail-lift lorry.
• Loose load delivery: For bulk materials delivered loose by tipper lorry. Available locally in Kent only.
• Collection: Some products are available for collection from our yard in Mersham, Ashford, Kent. Collection-only items cannot be delivered.

3. Delivery Timescales

Unless a specific delivery date is requested, delivery takes place within 3 working days of order confirmation.

• Small items: Typically delivered within 2–3 working days via courier.
• Bulk bags: Delivered within 3–5 working days. You will be contacted to arrange a suitable delivery date.
• Loose loads: Delivered within 3 working days to local Kent addresses.
• Grass and wildflower seed mixes: Shipped directly from the Seed House via a dedicated courier. Please allow 3–5 business days. Seed orders arrive separately from other Ransley Pro Grow products in the same basket.

If you require delivery on a specific date, please contact us before placing your order to confirm availability.

4. Shipping Costs

Shipping costs are calculated based on your delivery postcode and the type of product ordered:

• Small items (standard delivery): Flat-rate postage per order. Combined postage applies when ordering multiple qualifying small items.
• Bulk bags: Delivery cost is calculated based on your postcode zone. The exact cost is shown at checkout once your postcode is entered.
• Loose loads: Delivery cost is calculated based on your postcode within the Kent area.
• Collection: No delivery charge applies. Collection is from our yard in Mersham, Ashford, Kent TN25 6PF.

All delivery costs are clearly displayed at checkout before you confirm your order. No additional delivery charges will be added after payment.

5. Bulk Bag & Pallet Delivery

Products ordered in bulk bags are delivered on a pallet from a large lorry (vehicle sizes vary depending on the size of the order).

• Pallets are lowered from the rear of the vehicle using a tail lift and then manoeuvred to as close to your property as possible using a pump truck or pallet trolley.
• We can only guarantee kerbside delivery. Where possible, the driver may move the pallet onto your driveway if you have one.
• Pallets can only be moved on a firm, level surface such as concrete, tarmac, or paving. We cannot move pallets on soft or uneven surfaces such as gravel drives, grass, or steep slopes.
• Please ensure adequate access for a large delivery vehicle. If access is restricted, please contact us before ordering to discuss alternatives.
• If delivery cannot be completed due to access issues, you may be responsible for additional transport costs.

6. Collection

Collection is available for selected products from our yard:

Please contact us to arrange a collection time before visiting. Collection-only items will not show delivery options at checkout.

7. Order Tracking

Once your order has been dispatched, you will receive a confirmation email. For courier-delivered items, tracking information will be provided where available. For bulk bag and loose load deliveries, our team will contact you to arrange a delivery date.

8. Failed or Missed Deliveries

If you are not available to receive your delivery, a card will be left with instructions for re-delivery or collection. Re-delivery may incur an additional charge. For perishable goods and live products (such as turf), someone must be available to receive the delivery — failure to do so may result in the product having to be replaced at an additional cost.

9. Working Days

Working days are Monday, Tuesday, Wednesday, Thursday, and Friday. Saturday and Sunday are not working days. Bank holidays are not working days.

10. Contact Us

For any questions about shipping or delivery, please contact us:

Ransley Pro Grow
Email: kate@ransleyprogrow.co.uk
Address: Mardan, Kingsford Street, Mersham, Ashford, Kent TN25 6PF