1. Who We Are

Ransley Pro Grow operates the website and mobile application at ransleyprogrow.co.uk. We supply professional lawn care products including fertilisers, grass seed, weed killers and moss killers to customers in the United Kingdom.

Contact: ransleyprogrow@gmail.com

2. What Data We Collect

• Account data: name and email address when you register.
• Order data: delivery address, phone number, and order details when you place an order.
• Payment data: payments are processed by Stripe. We never store card details.
• Usage data: pages visited, lawn tool interactions, and calculator inputs — collected anonymously via Google Analytics.
• Photos: if you use our AI lawn/plant identifier tool, images you upload are sent to our AI provider for analysis and are not stored permanently.
• Communications: emails and messages you send us.

3. How We Use Your Data

• To process and fulfil your orders and send order confirmation emails.
• To provide free lawn care tools, calculators, and AI-powered advisors.
• To send lawn care tips and promotional emails (only if you opt in).
• To improve our app and website through anonymised analytics.
• To comply with legal obligations.

4. Legal Basis (UK GDPR)

• Contract: processing orders.
• Legitimate interests: analytics, fraud prevention, and improving our services.
• Consent: marketing emails — you can unsubscribe at any time.
• Legal obligation: tax and accounting records.

5. Third-Party Services

• Stripe — payment processing (stripe.com/privacy)
• Google Analytics — anonymised usage analytics
• Progressier — Progressive Web App (PWA) features and push notifications
• Supabase — secure data storage
• OpenAI / Google Gemini — AI lawn advisor and plant identifier features

These providers are bound by their own privacy policies and applicable data protection law.

6. Push Notifications

If you install our app and grant notification permission, we may send you lawn care tips and offers. You can withdraw permission at any time in your device settings.

7. Data Retention

Order and account data is retained for 7 years for legal and accounting purposes. You may request deletion of your account data at any time by emailing us.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any right, email ransleyprogrow@gmail.com. You also have the right to lodge a complaint with the ICO.

9. Cookies

We use essential cookies for app functionality and analytics cookies (Google Analytics) to understand how our tools are used. No advertising or tracking cookies are used.

10. Children

Our app is not directed at children under 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at this URL.

12. Account & Data Deletion

You can request the deletion of your account and all associated personal data at any time. We will process your request within 30 days.

13. Contact

Ransley Pro Grow
Email: ransleyprogrow@gmail.com